2 - 6 years
0 - 5 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
KEY RESPONSIBILITIES:
Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment.
Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
Navigate Company's platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
Build and maintain a thorough knowledge of Company's Payments products and solutions.
Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
Maintaining scheduled adherence and remaining productive throughout your given shift.
Ability to consistently meet monthly stat expectations and attendance goals.
Maintain and display a positive attitude.
PROFESSIONAL EXPERIENCE:
1+ years of experience in customer service and helping people
Passion for customer service and helping people.
Excellent telephone etiquette and verbal communication skills
Proficiency in problem-solving and basic troubleshooting
Computer proficiency and technical aptitude
Attention to detail.
Consistent and reliable
Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
Demonstrated resilience and resourcefulness in customer service situations.
Education:
Bachelor’s degree is a must.
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