Client Service Operator

Job Description

Your key responsibilities Responsible for trade activities including trade bookings, reconciliations, controls, liaising with other DB internal areas, resolving discrepancies and exceptions. Build and maintain good relationship with clients, External brokers, Front Office, Relationship managers and onshore team. Monitor client Credit Utilization and inform product/Risk of any breach. Work within the guidelines and controls set by management to avoid operational risk Ability to make sound judgment and escalate appropriately. Understand business and regulatory requirements and ensure we are aligned with those requirements Your skills and experience Background in financial services industry and knowledge of FX products with at least two years of related experience in a similar role; Min 5 years of total experience Forwards, Swaps, Options Product Knowledge preferred. Understanding of DBs systems (e.g. Traiana/TRM, RMS, FXPCA), processes and infrastructure would be advantageous. College degree Excellent organization skills Thoroughness and attention to details Strong written and oral communication skill Strong PC Skills Qualifications: Strong customer focus Ability to identify and prioritize multiple tasks Must feel comfortable working in an international client environment Dedication to servicing a demanding client base Effective communicator What will the employee gain from this role: Gain product knowledge support of a growing cross product business Full understanding of DB internal infrastructure interacting with various different systems and workflows Establish external and internal client relationship