Client Service Executive

Designation: Key Account Manager
Experience: 1 Year to 3 Years
Shift Timings: 2:00 PM to 11:00 PM
Education Qualification: Any Graduate
Working Days: Public Holidays and weekends working (Weekoffs in Weekdays)

Eligibility Criteria:

• For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
• Demands willingness to travel as and when required.

Roles and Responsibilities:

• As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
• Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
• Use a consultative approach to help clients grow their business using Petpooja products & services
• Ensure timely renewals of products & services
• Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
• Collaborate with Internal Teams to ensure top-notch service & support
• Give market insights/feedback of the product to the Tech team to enhance the product offerings
• Generate referral leads from your existing portfolio of clients
• Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

• Ability to plan, manage & report on business metrics

Job Types: Full-time, Permanent

Pay: Up to ₹36,000.00 per month

Work Location: In person