Client Service Associate

Client Service Associate Insurance

• Bachelors degree

  in business, Finance, Insurance, or a related field (preferred but not required).

• 0-1 years

  of experience in customer service, insurance, or administrative support.
• Experience in

  insurance, risk management, and financial services

  is a plus.
• Knowledge of

  insurance policies, underwriting, and claim processes

  is beneficial.

Skills & Competencies:

• Excellent verbal and written communication skills.

• Strong

  customer service

  and

  problem-solving

  abilities.
• Attention to detail and ability to

  handle multiple tasks efficiently

  .
• Knowledge of

  insurance regulations and compliance requirements

  .

• Ability to work independently and collaboratively

  in a team environment.
• Strong organizational skills with the ability to

  manage client records and documentation

  .
• Should have knowledge in Microsoft Excel.
• Should be able to work in Night Shifts

Responsibilities:

1. Client Support & Communication

• Serve as the

  primary point of contact

  for client inquiries regarding policies, renewals, billing, and claims.
• Respond to customer concerns and escalate issues when necessary.
• Maintain strong relationships with clients, and underwriters.

1. Policy Administration & Documentation

• Assist with

  policy issuance, renewals, endorsements, and cancellations

  .
• Ensure

  accuracy in client records

  and update account details as needed.
• Handle

  COI (Certificate of Insurance) requests

  and ensure timely delivery.

1. Claims & Billing Assistance

• Assist in

  billing inquiries

  , payment processing, and premium reminders.
• Ensure clients receive the correct policy documents and explanations.

1. Compliance & Reporting

• Ensure all policies and procedures comply with

  insurance regulations

  .
• Maintain accurate records and generate reports as needed.
• Stay updated on

  industry trends, policy changes, and coverage options

  .

Why Join Us?

• A

  collaborative work environment

  with professional growth opportunities.
• Exposure to a

  dynamic insurance industry

  with client-facing responsibilities.
• Competitive compensation with benefits (if applicable).