Client Service Associate II

Join a global leader in Equities Operations, enabling clients to trade cleared products seamlessly through exchanges and central counterparties.
Our Global Clearing Operations team supports a wide range of services, including margin settlement, reconciliations, middle office, and client onboarding, across multiple markets and currencies.

Job Summary

As a Client Service Representative within the Cleared Margin Client Service Team in Prime Financial Services, you manage margin settlements for Futures & Options and OTC Cleared Products in the Equities Markets department. You will work as part of a global team based in Bangalore, Bournemouth, Chicago, and Singapore, handling both client service and operational functions. Your role is essential in mitigating counterparty risk and ensuring a controlled environment for CCP trading cleared activity.

Job Responsibilities

• Book client-agreed margin and respond to incoming margin calls by comparing requests to JP Morgan’s exposure and agreeing on asset movements.
• Follow up on counterparty failed settlements and investigate disputed margin requirements.
• Assess and authorize margin calls, settlements, and adjustments for both Futures & Options and OTC Cleared Products, ensuring accuracy and compliance.
• Evaluate margin requests against exposure and risk parameters, escalating discrepancies or concerns according to regulatory and internal guidelines.
• Ensure all margin approvals adhere to relevant regulations and internal policies, participating in periodic reviews and audits.
• Resolve incoming queries regarding client portfolios, including trade breaks, interest calculations, commissions, and eligibility.
• Escalate issues accurately and appropriately in line with regulatory requirements.

Required Qualifications, Skills and Capabilities

• Demonstrate 12+ years of external client services experience or similar experience interacting with senior internal clients and building effective relationships with diverse stakeholders.
• Possess working knowledge of OTC derivative products, Futures and Options, or a similar background.
• Exhibit a high level of accuracy, attention to detail, and strong numeracy skills, with proficiency in Outlook, Excel, and Word.
• Communicate confidently with clients and stakeholders, delivering feedback and adhering to strict deadlines and procedures.

Preferred Qualifications, Skills and Capabilities

• Display strong risk and control awareness, with the ability to challenge stakeholders when necessary.
• Show proven ability to work under pressure and meet strict deadlines.
• Act as a dynamic and proactive team player, contributing to team efficiency.
• Apply strategic thinking and problem-solving skills to develop solutions and implement process improvements.