Client Relationship Manager - Matrimonial (Male) - Trichy

In this role, you will act as the primary point of contact for clients, offering personalized assistance throughout their membership period. Your responsibilities will include understanding client preferences, backgrounds, and expectations to suggest suitable matches. You will regularly follow up with clients via calls, meetings, or video interactions to maintain engagement. Additionally, you will be responsible for shortlisting and sharing appropriate profiles based on compatibility and client requirements, as well as arranging and coordinating meetings/discussions between interested parties. Furthermore, you will provide guidance and counseling to clients and families regarding compatibility, expectations, and decision-making. You will handle client concerns or escalations in a professional and empathetic manner while maintaining accurate client records and updating the CRM system with interactions and progress. It will be essential for you to work towards monthly closure targets and contribute to the company's growth by promoting premium membership plans and upselling services when appropriate. Collaboration with the operations and support team to ensure client satisfaction will also be a part of your role. Qualifications Required: - Prior experience in client relationship management or a related field - Strong communication and interpersonal skills - Ability to handle client concerns with empathy and professionalism - Proficiency in maintaining accurate records and updating systems - Goal-oriented mindset with a focus on achieving monthly targets Please note that the work location for this full-time, permanent position is in person. Additionally, the company provides Provident Fund benefits to its employees.,