Client Relationship Manager

Key Responsibilities

• This positions plays a crucial role in lead management, After sales support, Client documentation and Accounts receivable.
• Responsible for managing Client Relationship ,Supporting sales and Marketing process ensuring smooth client journey from initial to post sales support.
• Maintain an ongoing understanding of the clients business environment, competitors, and industry trends to offer proactive solutions.
• Work closely with the Internal teams , marketing, and sales teams to align strategies and deliver tailored solutions to clients.
• Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
• Provide product training and onboarding.
• Ensure timely resolution of Client complaints.
• Document and track Client issues using CRM/ticketing systems.
• Escalate complex issues to senior teams or management.
• Collaborate with internal teams (sales, technical, and product).

Qualifications:

• 1-2 years of experience in client-facing roles (support, sales, or account management).
• Excellent communication, problem-solving, and interpersonal skills.
• Technical aptitude (familiarity with industry-specific software/hardware).
• Ability to work in a fast-paced environment.
• Build strong relationships with clients.
• Identify upsell/cross-sell opportunities.
• Conduct regular check-ins and satisfaction surveys.