Client Relationship Lead

About Sensations

We’re a small corporate gifting business passionate about helping companies celebrate their teams, clients, and milestones through thoughtful, beautifully curated gifts. With a close-knit team, we value collaboration, creativity, and genuine relationships—both within our team and with our clients.Over the years, we have built a reputation for innovative gifting by creating solutions that gracefully deliver the message of our clients. Walking alongside us today is a strong community of 20+ Partners and 100+ Clients!About the RoleWe’re looking for a 

Client Relationship Lead

 to be the main point of contact for our corporate clients. This person will build strong relationships, ensure every project runs smoothly, and help us continue to deliver a personal, high-quality experience. The role is ideal for someone who enjoys connecting with people, managing details, and finding ways to make each client feel valued.

Location:

 New Delhi 

Type:

 Full-timeKey Responsibilities

• Client Management:

  Serve as the primary contact for corporate clients, providing professional support from enquiry to delivery.

• Project Coordination:

  Work closely with our internal team to ensure orders are processed accurately and delivered on time.

• Delivery & Logistics:

   Oversee delivery timelines and logistics, coordinating with suppliers, vendors, and courier partners to ensure smooth, on-time delivery of all orders.

• Relationship Building:

  Develop long-term partnerships by understanding client needs and suggesting thoughtful gifting solutions.

• Account Growth:

  Identify opportunities to expand existing client relationships and introduce new products or seasonal offerings.

• Feedback & Improvement:

  Gather client feedback and share insights to help refine our service and product range.

• Team Collaboration:

  Support the wider team during busy gifting seasons and contribute to creative ideas for new client offerings.

About You

• You have at least 5 years experience in client relationship management, account coordination, or customer service (ideally in a creative or service-based business).
• You’re a strong communicator—approachable, professional, and attentive to detail.
• You’re organized and comfortable managing multiple client projects at once.
• You take initiative, solve problems proactively, and enjoy working in a small, hands-on team.
• You care about great service and understand the value of genuine client relationships.

Why You’ll Love Working With Us

• Be part of a supportive team where your ideas and input really matter.
• Work in a creative, positive environment where quality and care come first.
• Help grow a business built on long-term client trust and meaningful connections.