Client Relationship Executive

Job Description

JOB DESCRIPTION We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication. RESPONSIBILITIES Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions. Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity. Understand client objectives and provide tailored, result-driven solutions. Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems. Monitor client feedback and support trends to suggest improvements and enhance service delivery. Stay current with industry trends and technologies to continuously improve client engagement. Respond promptly and professionally to client inquiries through multiple communication channels. Develop strategies to boost client retention and satisfaction. Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines. REQUIREMENTS Bachelor's degree in any discipline from a recognized institution. Minimum 4 years of experience in client relationship management or similar roles. Proven experience handling international clients. High proficiency in American English, both spoken and written, to ensure effective communication with global clients. Excellent verbal and written communication skills. Strong attention to detail and problem-solving abilities. Prior experience in the IT or technology industry is a plus. Capable of working independently and collaboratively. Proficiency in using CRM software and platforms. BENEFITS Yearly Bonus & Increment Complimentary Lunch thrice a week & Breakfast on Saturdays Health Insurance policy Sick days off ESI & EPF benefits Commuting support Team building activities Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Schedule: Day shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Shift availability: Night Shift (Preferred) Work Location: In person