Client Relationship Executive

Our Platform-as-a-Service (PaaS)/Software-as-a-Service (SaaS) offering is among the top fleet management platforms globally.

We seek a skilled Client Relationship Executive to join our talented team.

The ideal candidate will be pivotal in ensuring our clients have a seamless experience with our software and services. This dynamic, fast-paced role requires a proactive, detail-oriented individual with excellent communication and organisational skills.

Things you'll do as a Client relationship executive.

Key Responsibilities

• Customer Support: Address and resolve customer service requests efficiently, ensuring satisfaction and prompt resolution.
• Proactive Communication: Regularly call clients to ensure they are effectively using our software and assist them in maximising its benefits.
• Subscription Renewal Management: Coordinate with clients for timely renewals, ensuring minimal churn and continued customer satisfaction.
• Maintenance Coordination: Schedule and manage maintenance activities, keeping clients informed and updated about progress and outcomes.
• Customer Relationship Management: Develop and nurture strong client relationships, striving to elevate customer satisfaction and loyalty.
• Feedback Collection: Gather and analyse client feedback to identify opportunities for improvement in our products and services.
• Upselling & Cross-Selling: Identify potential opportunities for upselling or cross-selling additional features or services.

What you'll need:

• Experience: At least 3 years of experience handling customer service requests, client communication, and relationship management.
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle customer queries empathetically and professionally.
• Tech-Savvy: Familiarity with SaaS platforms or software services is a strong advantage.
• Organizational Skills: Ability to manage multiple tasks and prioritise effectively to meet deadlines.
• Proactive Approach: Obsessed with ensuring client satisfaction and identifying areas for improvement in customer experience.
• Problem-solving: Strong problem-solving skills to address customer concerns effectively.

Job Type: Full-time

Pay: ₹21,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Client Relationship: 3 years (Required)

Language:

• English (Preferred)

Location:

• Calicut, Kerala (Required)

Work Location: In person