Client relationship executive

About Us

We are a fast-growing software development company providing innovative digital solutions to clients globally. Our mission is to deliver high-quality tech services while ensuring excellent customer experiences. We're looking for a Customer Support Executive to join our team and serve as the voice of the company for our valued clients.

Key Responsibilities

• Handle inbound and outbound client calls regarding software usage, service issues, or queries.
• Maintain clear and professional communication with clients through calls, emails, and chats.
• Document client interactions, technical issues, and resolutions accurately in CRM systems.
• Prepare and update support documentation, FAQs, and client-specific user manuals.
• Follow up on open tickets and ensure timely resolution by coordinating with internal tech teams.
• Identify recurring issues and provide feedback to the product and QA teams.
• Ensure client satisfaction by providing timely, efficient, and friendly service.

Requirements

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills in English.
• Familiarity with CRM tools is a plus.
• Basic understanding of software/IT services is preferred (training will be provided).
• Strong attention to detail and time management.
• 0 - 2yrs experience.

Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Expected Start Date: 05/08/2025