Client Relationship Executive (Female)

We are looking for a proactive and client-focused Client Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for ensuring complete client satisfaction by managing leads after order placement, providing after-sales support, resolving queries, and maintaining strong relationships through consistent follow-ups and communication.

Key Responsibilities:

• Follow up with all clients after order placement to ensure needs are met.
• Provide excellent after-sales service to ensure client satisfaction.
• Actively ask for and document genuine client feedback.
• Coordinate and manage the service process from order receipt to payment collection.
• Address and resolve client queries or concerns in a timely and professional manner.
• Offer guidance and support on company products or services.
• Act as the main point of contact for client complaints and escalate issues when required.
• Understand each client's concerns and provide suitable solutions.

Key Skills Required:

• Polite and professional communication skills.
• Strong ability to follow up rigorously and consistently.
• Excellent verbal and written communication.
• Ability to assess situations and respond accordingly.
• Proactive and solution-oriented mindset.
• Good understanding of the company's products and services.
• Always reachable during working hours via phone or email.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Client Relationship : 2 years (Preferred)

Work Location: In person

Expected Start Date: 11/08/2025