Posted:1 day ago|
Platform:
Work from Office
Full Time
Act as the primary point of contact for assigned clients in the RCU/Verification vertical.
Understand client requirements related to background checks, field investigations, and document verifications.
Coordinate with locations and field teams to ensure timely and accurate completion of verification assignments.
Track daily status of cases, prepare client reports, and share periodic MIS updates.
Ensure service delivery as per agreed TAT (Turnaround Time) and quality standards.
Handle client escalations effectively and provide prompt resolutions.
Maintain updated client databases, communication records, and service agreements.
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
Excellent coordination, follow-up, and time management skills.
Customer-focused attitude with ability to handle multiple clients simultaneously.
Astute Corporate Services
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