Client Ops Associate I

Role Overview: Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role as a Client Operations Associate I offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations while contributing to our culture of excellence and efficiency. You will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department. Key Responsibilities: - Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms. - Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness. - Process transactions accurately and efficiently, adhering to established policies and procedures. - Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations. - Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management. Qualifications Required: - 2+ years of experience or equivalent expertise in client service and/or operations. - Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations. - Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization. - Proficiency in using automation technologies to optimize service center operations and improve client experience. - Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes. (Note: Preferred qualifications, capabilities, and skills section have been omitted as per the request),