Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.

About the Role

You would help employees and employers use their health insurance and health benefits in the most seamless way possible. You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.

Roles & Responsibilities:-

Onboard corporates, coordinate with internal stakeholders (Sales, AM, Product teams) and external insurers
Onboard HR/Admins and employees on the product
Follow and execute SOP for onboarding with zero deviations
Develop a deep level of understanding and knowledge of the entire product , systems and processes
Respond to customer queries in a timely and accurate way via phone, email or chat
Support corporate escalations on onboarding
Interact with internal and external teams to ensure quick resolution of customer issues on onboarding
Drive 100% customer retention by delivering extraordinary service

Requirements:-

You should have at least
1- 4 years
of experience in
Customer Success /Client servicing/Relationship Management
You should possess great command of English (both oral and written)
You should be comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
If you come from a startup background, it will be plus
You have good amount of experience and expertise in dealing with data handling on Excel

More Jobs at Plumhq

Client Onboarding Specialist

Bengaluru

1 - 4 yrs

INR 5 - 6 Lacs

Account Executive, SMB Sales

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

Associate Consultant, Sales

Bengaluru

1 - 3 yrs

INR 3 - 7 Lacs

Corporate Legal - Lead

Bengaluru

3.0 - 5.0 yrs

INR 9 - 13 Lacs

Director, SMB Sales

Bengaluru

12.0 - 15.0 yrs

INR 22 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Plumhq

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Client Onboarding Specialist