Client Onboarding Specialist

About the Client

ARA's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Role Overview

As a Client Onboarding Specialist (Senior Officer), you will play a critical role in ensuring smooth onboarding for Custom Direct Indexing, Institutional, and RIA clients, including those operating under dual contractual arrangements. This role requires a balance of client-facing support, operational execution, and compliance oversight.

You will be responsible for account setup, document validation, compliance checks, and operational readiness, ensuring a seamless transition for new clients into TechGlobals systems while providing exceptional service throughout the onboarding journey.

Key Responsibilities

• Facilitate client onboarding across segments (Custom Direct Indexing, Institutional, RIA, Dual Contracts).
• Capture and validate client/account details via Client Information Forms (CIF) and supporting documents.
• Draft and manage onboarding documents, contracts, and client packages; liaise with Legal & Compliance teams for review and approvals.
• Configure and provision client access in systems such as EAP, NAO, InvestCloud, PMR, Aladdin, CRD, APL, Perform, and billing/reporting platforms.
• Support due diligence processes: KYC, AML, CDD, and EDD, ensuring compliance with regulatory standards.
• Ensure account creation, funding, securities transfers, and trading readiness post-onboarding.
• Maintain accurate documentation and prepare near-time onboarding status reports for stakeholders.
• Proactively identify, escalate, and resolve onboarding challenges to deliver a seamless client experience.
• Provide exceptional customer service, addressing client inquiries and ensuring satisfaction during the onboarding process.

Professional & Technical Skills

Mandatory:

• Proven expertise in client onboarding processes including account opening, document review, and analysis.
• Strong understanding of regulatory requirements (KYC, AML, CDD, EDD).
• Excellent communication skills (written and verbal) for client and internal coordination.
• Strong attention to detail with ability to validate data accurately.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Knowledge of financial services and investment management processes.
• Experience with client/account management systems (InvestCloud, NAO, PMR, etc.).
• Familiarity with order management systems (Aladdin, CRD, APL, Perform).
• Strong analytical skills for process improvement and discrepancy resolution.
• Proficiency in project management methodologies and tools.

Qualifications

• Bachelors degree in Finance, Business Administration, or a related field.
• Certifications in client onboarding, compliance, or financial services (preferred).
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).