Client Implementation Analyst

The Client Implementation Associate (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).

Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

The Client Implementation Associate supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products.

Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any).

The Client Implementation associate participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation.

Task Details

Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Cash/trade Products.

Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.

Ensure timely and efficient delivery of implementation projects assigned.

Coordinate with internal parties to ensure all related setups are in place.

Distribute documents to other DB branches/department if needed

Escalate issues with respective L2 support teams

Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

Proficiency in Mandarin speaking and writing; able to communicate in Mandarin with clients.

3-7 years of handling project management in a client facing role.

2-5 years of experience in handling Cash Management products is preferred.

Experience in IT systems administration/Networking will be an advantage

Strong communication and inter-personal skills in Mandarin.

Analytical capabilities and logical thinking

Strong team playerbe part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level

EducationUniversity degree or equivalent professional experience

Language skillsfluency in Mandarin (3-5 years of experience)

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs