Client Engagement Manager / Strategic Account Manager - IT Services

4 - 6 years

1 - 2 Lacs

Posted:4 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position:

About Orcapod

Orcapod is Indias leading professional services firm specializing in end-to-end talent supply chain solutions. We offer services such as MSP, RPO, conventional staffing, rebadging, employee lifecycle management, background verification, and gig workforce solutions. Our strong consulting DNA enables us to deliver strategic talent capabilities that drive business growth in a fast-changing market.

Role Overview

BFSI captive centers

strategic, client-facing opportunity

Key Responsibilities

  • Act as the primary point of contact for domestic and international clients.
  • Build strong, long-term client relationships and ensure customer satisfaction.
  • Coordinate with internal delivery and technical teams to meet SLAs and KPIs.
  • Identify opportunities for

    upselling and cross-selling

    across existing accounts.
  • Support account planning, strategic reviews, and client alignment efforts.
  • Ensure proactive issue resolution and status updates; manage escalations professionally.
  • Drive enterprise sales initiatives, particularly targeting

    Global Capability Centers (GCCs)

    .

Ideal Candidate Profile

  • 4 to 6 years

    of experience in BFSI Captive Centers in roles like Process Associate, PM, or BA.
  • Strong exposure to

    Equity, Portfolio Management, Wealth Management

    , or

    Market Risk

    .
  • Prior client-facing or stakeholder management experience is a strong advantage.
  • Keen interest in transitioning to strategic account management or sales roles.
  • Excellent interpersonal and communication skills.
  • Professional appearance, high energy, and self-driven attitude.
  • Comfortable working in a

    fast-paced and dynamic

    business environment.

Ready to step into a high-impact, client-facing leadership role? Join Orcapod and be part of our growth journey!

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Orcapod Consulting Services logo
Orcapod Consulting Services

Consulting

Mumbai

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