Client Case Representative

Job Description: As an inbound US Healthcare process, you will be responsible for assisting patients who require our services. Your role will involve providing support and guidance to patients in need, ensuring they receive the necessary care and attention. Key Responsibilities: - Interact with patients over the phone or through online platforms to address their healthcare needs - Provide accurate information and guidance regarding medical procedures, insurance coverage, and appointment scheduling - Document patient information accurately and maintain confidentiality at all times - Collaborate with healthcare professionals to ensure a seamless patient experience - Resolve patient inquiries and concerns in a timely and professional manner Qualifications Required: - Previous experience in a healthcare setting or customer service role preferred - Strong communication skills and the ability to empathize with patients - Proficiency in basic computer skills and data entry - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously - Willingness to undergo training and stay updated on healthcare industry trends (Note: No additional details of the company were present in the job description),