Company Description Corazont Technology is dedicated to helping media, technology, and global marketing firms achieve their full potential in cross-vertical sales and marketing. Established in 2021, Corazont supports clients with digital marketing and marketing automation through the efforts of over 200 enthusiastic B2B marketing experts. Headquartered in the United States with distribution offices in America and India, we offer high-return growth marketing solutions. Our mission is to foster market leaders through a results-driven culture. Role Description This is a full-time on-site role for a Client Case Representative located in Pune. The Client Case Representative will be responsible for managing patients in US, serving as the primary point of contact for patients directing them to the right hospital and treatment, resolving their medical condition and assisting and ensuring them satisfaction. Other responsibilities include coordinating with internal teams to execute their requests, conducting strong follow-ups, and maintaining detailed records of patient's interactions. Qualifications Strong verbal and written communication skills Excellent customer service experience of 6 months in healthcare is required mandatory (inbound/outbound) Problem-solving and conflict resolution skills Organizational and time-management skills Ability to work collaboratively with internal teams Experience with CRM software is a plus For further details kindly drop in your resume at neha@corazonttechnologies.com or call us at +91 9765409895
Job Description: As an inbound US Healthcare process, you will be responsible for assisting patients who require our services. Your role will involve providing support and guidance to patients in need, ensuring they receive the necessary care and attention. Key Responsibilities: - Interact with patients over the phone or through online platforms to address their healthcare needs - Provide accurate information and guidance regarding medical procedures, insurance coverage, and appointment scheduling - Document patient information accurately and maintain confidentiality at all times - Collaborate with healthcare professionals to ensure a seamless patient experience - Resolve patient inquiries and concerns in a timely and professional manner Qualifications Required: - Previous experience in a healthcare setting or customer service role preferred - Strong communication skills and the ability to empathize with patients - Proficiency in basic computer skills and data entry - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously - Willingness to undergo training and stay updated on healthcare industry trends (Note: No additional details of the company were present in the job description),