Client Associate

Job Title - Associate, SDU, India

Qualification - Bachelor Degree

Experience - 0-3 years

ReSourcePro Operational Solutions Private Limited

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger.

EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

What You'll Do:

1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.

2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.

3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.

4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.

5. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

What You'll Bring:

Communicates effectively

Assists in training others effectively

Builds good team relationship

Demonstrates functional excellence

Customer centric

Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.

Ability to manage the Proof of Concept (POC) period effectively to on board new clients.

Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.

Ability to analyze documents and follow complex rules.

Ability to stay focused for an extended period of time.

Ability to use own initiative for problem solving

Customer centric and end-customer focused.

What's in it For Me? (+Benefits)

Monetary:

Salary Range from INR 2.8 LPA INR 3.2 LPA

Team budget for team outing/get together

Shift allowances up to INR 7700

Performance based incentives up to INR 3000

Overtime pay

Employee Referral Bonus

Medical insurance covered up to INR 5 Lakh

Accidental insurance covered up to INR 10 Lakh

Recognition and Development:

Performance based promotions

Quarterly Rewards and Recognition

Training and Professional Development Workshops

Other Benefits:

Casual dress code

Open floor set up (no cabins)

Music allowed on the floor and WIFI access

Transportation Facilities within 25kms from the workplace

Emergency medical services

Maternity, Paternity and Child Adoption leaves

Annual Corporate gift

Interview Process:

Round 1: Criteria Corp Day 1 (30 minutes)

(Universal Cognitive Aptitude Test and Employee Personality Test)

Round 2: Procedure Writing Assessment Day 1 (4.5 hours)

(Create a Procedure document as per the training provided)

Round 3: Quality First Assessment 6 days

(Basic document validation and correct entry of information without making any errors)

Offer Letter

Shift Timings:

Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.

Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.

Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.

The office duration within the shift would be 9 hours (including 1 hour of break).

Employee Value Proposition:

Join

Work with the best in class profession and know what they do.

Learn

Learning is a lifelong process and you will have ample opportunities to develop.

Advance

Real time promotions on business needs.

Earn

Our total reward strategy is much more than the base salary

Location:

2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)

Kempapura Main Road, Nagavara, Bengaluru, 560045, India

If you or anyone interested for this role, can share your resumes to "Gayathri_Janardhan@resourcepro.in"

Or else you can contact this number "8951797750".