Role & responsibilities Review First Notice of Loss (FNOL) entries and confirm document completeness Collect supporting documents (e.g., police reports, invoices, photos) from brokers and insureds as required Maintain and update digital records of claim files in internal platforms (FIS, CMS, etc.) Identify missing documents or data inconsistencies and flag them for the onshore team Maintain up-to-date claim checklists and logs Categorize claims based on pre-defined triage criteria (Low, Medium, High exposure) Perform quality checks on document uploads, file naming conventions, and tagging Communicate professionally with brokers and insureds via email only for the purpose of gathering documents. Preferred candidate profile Prior experience in administrative support for an offshore company, preferably in insurance or claims (35 years) Strong attention to detail and ability to follow structured workflows Excellent organizational and time management skills Familiarity with document management systems is a plus Proficient in Excel, Outlook, and internal claim platforms (training provided) Strong written communication skills Ability to work within a team and under supervision

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