Claims Management Associate Manager

 About The Role  

Skill required: Property & Casualty- Claims Processing - Insurance Claims

Designation: Claims Management Associate Manager

Qualifications:Any Graduation

Years of Experience:14 Years to 16 Years

What would you do? We are seeking a highly experienced and results-driven Claims Associate Manager with a strong background in Property & Casualty (P&C) insurance claims operations. The ideal candidate will have a minimum of 14 years of experience, including proven leadership in managing large teams (~40 FTEs) across First Notice of Loss (FNOL), claims adjudication, and payment processing functions.This role demands strong capabilities in people leadership, client relationship management, escalation handling, and cross-functional stakeholder collaboration (internal & external). The individual will be responsible for driving performance, ensuring SLA adherence, process optimization, and enhancing overall client satisfaction.Lead and oversee end-to-end P&C claims operations, including FNOL intake, adjudication, approvals/denials, and payments.Manage daily workflow, resource allocation, and workload balancing for a team of ~40 FTEs.Ensure delivery against operational KPIs, SLAs, and compliance guidelines.Provide leadership, mentoring, and performance feedback to direct reports.Handle staffing, training, and team development to build high-performing, engaged teams.Conduct regular one-on-ones, performance appraisals, and drive employee engagement initiatives.Act as the primary point of contact for client communications and service delivery discussions.Manage client escalations and ensure timely and effective resolution.Lead and oversee end-to-end P&C claims operations, including FNOL intake, adjudication, approvals/denials, and payments.Manage daily workflow, resource allocation, and workload balancing for a team of ~40 FTEs.Ensure delivery against operational KPIs, SLAs, and compliance guidelines.Provide leadership, mentoring, and performance feedback to direct reports.Handle staffing, training, and team development to build high-performing, engaged teams.Conduct regular one-on-ones, performance appraisals, and drive employee engagement initiatives.Act as the primary point of contact for client communications and service delivery discussions.Manage client escalations and ensure timely and effective resolution.

What are we looking for? Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to work well in a teamExposure to US/UK P&C insurance markets.Experience in transitioning or setting up new processes or client accounts.Certification in Insurance (e.g., AIC, CPCU) or Lean/Six Sigma will be an added advantage.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation