Claim Handler – Fresher

Primary Responsibilities :

• Processing of Client figures into our system in line with specified key performance indicators and

contractual conditions

• Acknowledge and action client's instructions in a timely manner and communicate pertinent

information as necessary

• Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account

Manager (AM) / Client Service Advocate (CSA) to do the same

• Ensure the workflow system is kept up to date with correct dates and appropriate comments Understand the client's business and their requirements (operational and other)
• Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market
• Is aware of unpaid items and status of collection for regular update and discussion with Clients and

ensures problems are escalated to management

• Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts
• Adheres to standard internal processes, policies and procedures, and other external regulatory

requirements

• Compliance with legal requirements, industry regulations, organisational policies and Willis Re best

practice and professional codes

• Ensure internal, client and market correspondence are stored on E-filing and necessary documents

attached to processing system

• Support Account and Settlement associates to ensure that all financial aspects are handled in a timely

manner for the secure, efficient and auditable handling of client monies

• Liaise with AM / CSA on a regular basis to understand and determine Client specific needs
• Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards

prescribed by the Business Unit

Skills:

• Business Communication Written & Verbal
• Analytical skills (including but not limited to Eye for detail, Interpretation of documents)
• Basic MS Office Skills (especially, Excel and Word)