Claim Analyst / handling Claims / Claims Investigation / Voice / Bpo

Job Title:

Location:

Job Summary:

Motor Insurance Claims Handler

Key Responsibilities:

• Handle and manage a portfolio of motor insurance claims, including bodily injury and third-party liability cases.
  
• Assess the validity of claims through careful investigation and policy review.
  
• Liaise with policyholders, third parties, medical providers, legal professionals, and law enforcement.
  
• Obtain and analyze medical reports, police reports, and other relevant documentation.
  
• Negotiate settlements in accordance with legal guidelines, policy terms, and internal procedures.
  
• Maintain accurate records of claim decisions and supporting documentation in the claims management system.
  
• Collaborate with legal and fraud teams where litigation or fraudulent activity is suspected.
  
• Keep up to date with changes in legislation and case law relevant to motor and injury claims.
  
• Ensure claims are processed within regulatory and internal timeframes.
  
• Deliver high-quality customer service during the claims lifecycle.
  

Required Qualifications & Experience:

• Proven experience (1+ years) handling

  motor claims

  , specifically

  bodily injury or third-party personal injury

  .
• Familiarity with local insurance regulations and liability assessment.
  
• Experience working with medical terminology and understanding of injury classification.
  
• Knowledge of claims management systems and insurance software.
  
• Excellent verbal and written communication skills.
  
• Strong negotiation, analytical, and decision-making skills.
  
• Ability to manage multiple claims with attention to detail and urgency.
  

Preferred Qualifications:

• Degree in Law, Insurance, Risk Management, or a related field.
  
• Insurance certifications.
  
• Experience with litigation claims or working with external legal counsel.
  

Soft Skills:

• Empathy and tact when dealing with injured parties or sensitive situations.
  
• Integrity and professionalism.
  
• Resilience and ability to work under pressure.
  
• Collaborative mindset and team orientation.

Deepanshu - 9900024811 / 9686682465 / 7259027282 / 7259027295 / 7760984460