City Head (Offline Business- Operations)

You will be responsible for overseeing the business operations in the Chennai region, with a focus on driving revenue and efficiency across multiple clinics. Your role will involve leading clinic expansion efforts, managing day-to-day operations, team management, and ensuring operational excellence. Your key responsibilities will include: Clinic Expansion and Operations Management: - Leading the expansion of the clinic network to align with strategic business goals. - Overseeing day-to-day operations for 20+ clinics to ensure seamless service delivery and patient satisfaction, while maintaining strong performance on key operational metrics. - Developing and maintaining vendor relationships, including sourcing, negotiations, and escalation management. - Establishing and enforcing operational policies and procedures to maintain consistency, quality, and compliance across all clinics. Team Management: - Leading and managing a team of 25+ professionals, fostering a culture of accountability and excellence. - Monitoring and evaluating team performance, providing coaching, mentorship, and support to achieve operational goals. PnL Management: - Utilizing financial expertise to oversee Profit and Loss (PnL) management for clinics, focusing on revenue optimization and cost control. - Planning and executing local area marketing activities and Below-The-Line (BTL) activations to drive demand and patient footfall, contributing to the overall revenue of the clinics. - Streamlining processes, optimizing resources, and improving operational performance to reduce costs and maximize profitability. Experience Requirements: Minimum Requirements: - At least 5 years of experience in business unit expansion and operations management, preferably within the healthcare or related industry. - 5+ years of experience in managing operations and PnL for multiple business units in a region/cluster. - Demonstrated success in managing regional operations and delivering measurable results. - Proven ability to oversee multiple clinics or business units simultaneously and lead large teams. - Proficiency in data analysis using tools like Excel/Google Spreadsheet to track operational metrics and support decision-making. Additional Requirements: - Strong leadership skills to inspire and motivate teams. - Excellent communication and interpersonal skills to build relationships with internal and external stakeholders. - Hands-on experience in vendor development and relationship management. - Willingness to travel extensively to oversee regional operations and support clinics. If you meet the above criteria and are prepared to take on a challenging yet rewarding role in operations management, we invite you to apply.,