203 Citrix Xenapp Jobs - Page 4

Make knowledgeable and engaging Shopify store online to increase the revenue and sales. Make bespoke themes and change all the pre-existing templates according to the predefined company guidelines. Should be a professional in all areas of the E-commerce platform. Work with the UI and UX design teams to make the inventive, strong, and unique user experience. Ensure smooth connection with the Shopify Apps, Marketing Tools, and Platform APIs. Must debug and test out the websites regularly to enhance the performance. Offer coordination and technical support to protect the company against failure. Increase the conversion rates by optimizing websites. Roles Responsibilities: Must have maintenance, launch, and shop construction expertise and also have a general understanding of the admin system. Expert in JavaScript, DOM, CSS3 and HTML5. Has previous experience in Storefront API and working with custom theme. Has working knowledge in liquid templating and theming system of Shopify. Previous experience in debugging or implementing 3rd-party Shopify applications and making unique solutions when its required. Must carry expertise and knowledge with jQuery, current frameworks of JavaScript, vanilla JavaScript, and ES2015/ES6. Must carry working knowledge of Shopify properties or objects, Meta fields, and AJAX API. Must possess debugging and testing abilities utilizing browser console and various other tools. Must have the ability to provide proactive feedback and interact effectively. Working knowledge in 3rd-party APIs and services along with Shopify plugins. Previous experience in creating responsive and unique layouts for mobile devices, tablets, and desktop. Qualifications: Bachelors Degree in Computer Science, Information Technology, or any other similar field.

Job Brief: The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Required: The ideal candidate will be an experienced Microsoft Dynamics CRM Developer/Lead with a masterful expertise in .Net, SQL, and the entire Dynamics CRM 2013 onwards technology stack. CRM 2013 & onwards Experience Experience/Willingness to learn Power Apps Platform Knowledge of MCS Dynamics Sure Step Evolved methodology preferred. Good understanding of CRM entity & Object model Integration experience of Dynamics with other applications Object Oriented Programming and Design experience SQL Programming knowledge Team Foundation Server or equivalent source control system Development of Report using SSRS Data Migration using SSIS Tool. Optional Skills (Preferred): SharePoint BizTalk or other Middleware technologies used for integrations Azure or other cloud solutions SSIS, SSAS and BI Educational Qualification: BE/BTECH/MCA/BSC or equivalent

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Checkpoint Firewalls and VPN.: Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Application Packaging - Windows.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: Experience:3-5 Years. Experience:Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: ZScaler URL Filtering Experience: 3-5 Years

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience: 3-5 Years

As a Remote Infrastructure Management Specialist, you will leverage your extensive experience of over 10 years in remote infrastructure management to support both Desktop and Server virtualization environments for our esteemed clients. Your proficiency and hands-on experience in Citrix XenApp & Xendesktop, as well as Xen Server implementation and configuration, will be instrumental in ensuring the seamless operation of enterprise Citrix environments. In this role, you will be responsible for troubleshooting and resolving issues within the Citrix environment, including but not limited to Web interface, Application enumeration, performance issues, printing, and provisioning. Additionally, you will play a crucial role in resolving technical incidents escalated by the L-2 team, ensuring timely and effective solutions. Your role will also involve analyzing Change Requests, collaborating with clients and stakeholders to review and validate change requests, particularly those of high complexity, critical, and emergency nature. Furthermore, you will actively participate in Problem Management review meetings, providing insightful root cause analysis and recommendations for sustainable solutions. As a key member of the team, you will drive Incident Review bridges, identifying potential problems and proposing implementable solutions. Your commitment to SLA compliance and ensuring the availability of services will be paramount in maintaining operational excellence. Moreover, your experience in migration/upgradation projects and application publishing in presentation servers will be invaluable assets in delivering high-quality services. Effective communication, both verbal and written, is essential in this role, as you will collaborate closely with team members and stakeholders. Having a strong understanding of ITIL processes, along with technical certifications in Citrix and ITIL, is a requirement for this position. Additionally, your flexibility to work on a 24/7 rotational shift basis, participate in on-call schedules, and weekend change schedules is crucial for meeting the demands of the role. Your future duties and responsibilities in this position will involve leveraging your expertise to drive meaningful insights into action, contributing to the success and growth of our clients and CGI as a whole. By embodying a sense of ownership, teamwork, respect, and belonging, you will play a pivotal role in shaping the direction and strategy of the company. To be successful in this role, you should possess a proven track record of excellence in remote infrastructure management, a deep understanding of Citrix technologies, and a commitment to delivering exceptional service to clients. Your ability to innovate, collaborate, and adapt to new challenges will be key to your success and growth within CGI. Join us at CGI, one of the world's largest IT and business consulting services firms, where you will have the opportunity to make a meaningful impact, grow your skills, and shape your career in a supportive and dynamic environment.,

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products, both remotely and onsite. You will work on configured services across various platforms, addressing issues as they arise and ensuring that all systems operate within defined models and processes. Your role will also include troubleshooting hardware and software problems, implementing technology solutions, and collaborating with team members to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Horizon.- Strong understanding of virtualization technologies and their applications.- Experience with troubleshooting and resolving issues related to server and network configurations.- Familiarity with operating system-level support across various platforms.- Ability to implement and maintain software solutions from various vendors. Additional Information:- The candidate should have minimum 3 years of experience in VMware Horizon.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible

Join us as a Service Operations Specialist, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Service Operations Specialist you should have experience with: Essential Specialist Skill. Experience on Exchange On Premise / Exchange Online. Experience on M365 Services like - Azure Active Directory, Intune, Teams, Citrix / VDI. Email Gateway like - Trust wave Secure Email Gateway (formerly Mail Marshal), ProofPoint. Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services. Ticketing Tools like Service now / Service first. Experience of working & handling 2nd or 3rd line in a IT support environment. Experience of working in large enterprise solutions (> 100, 000 seats across multiple geographic environments). Some other highly valued skills may include: ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune). AZ-900: Microsoft Azure Fundamentals. AZ-140: Azure Virtual Desktop Specialty. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Location: Bangalore Experience: 3 - 5 Years The Skills that are Key to this role Azure Virtual Machines, Azure Virtual Desktop (AVD) Hosting and Support working experience Expertise on Citrix technologies (web interface, storefront, Director, VDA, Receiver),Citrix XenDesktop, VMware, NetScaler, AppSense, Windows endpoint (thin & thick clients) technologies and PowerShell. Excellent troubleshooting skills on infrastructure related issues. Fundamentals Ability to handle both the infrastructures with minimal training. Knowledge in App-V, AppDNA and other associated technologies. Basic knowledge on performance monitoring tools like Splunk, Kibana will be a value add. Knowledge on networking and storage is an added advantage. Analyze problems within the environment and drive to root cause resolution. Coordinate with various infra and app support groups to mitigate issues. Managing virtual machines hosted on VMware ESX Environment. Managing ICA Policies in XenApp and Xen-Desktop. Technical / Behavioral Technical Skills Azure Cloud - Desktop and AVD technologies Working with Citrix technologies (web interface, storefront, Director, VDA, Receiver), Citrix XenApp and Xen Desktop, CVAD Working with VMware, NetScaler, AppSense, Windows endpoint (thin & thick clients) technologies and PowerShell The Skills that are Good To Have for this role- Performance monitoring tools like Splunk, Kibana Citrix Cloud, AWS Workspaces Knowledge on networking and storage is an added advantage

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: MSSQL Database Admin. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages to automate routine tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationCritical Incident Manager Competencies required:1.Good understanding of IT systems both Infrastructure and Applications2.Has experience working in some technical area (like MS Azure cloud, Citrix Netscaler, Palo Alto Firewall, XX Database, XX Storage, XX middleware, XXapplications)3.Building good understanding of clients business process4.Process knowledge and acumen to improve processes5.Ability to take leadership role in outages / critical situations when IT systems are down and there is a business impact6.Good Communication skills (verbal and written) and ability to sustain pressure7.Coordinate work across multiple groups and lead a virtual team, when needed8.Proactive thinking9.Build relationships with stakeholders on the client side10.Ability to perform an RCA and get to the root cause11.Ability to pull Technology manufacturers and escalate to drive service restoration12.Cloud Computing experience 13.Advance certification in cloud platforms AWS, Azure, Oracle, Google is highly regarded Job Key Responsibilities1 Assist or lead critical response effort for critical vulnerabilities, Major Incidents, and Major Problems 2 Manage executive communication and escalation 3 Ensure compliance with established process and protocols 4 Engage with cross-functional teams during service restoration/risk mitigation, ensuring that the right resources are engaged to achieve successful outcomes 5 Identify and pursue opportunities for continuous improvement and lead program/projectsRole Description:Major Incident Manager for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple stake holders in the project. Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Palo Alto, Netscaler etc. Requires regular updates to all stakeholders with clear business impact, building relationship with counterparts on the client side. Primary goal of this individual is to act with an I own mindset to manage the situation to resolution and make all possible efforts to minimize the business Impact.Proactive Management The roles requires proper documentation and root cause analysis (RCA) of every incident and ensuring that right corrective action are taken and implemented by respective groups to avoid repeat failures. Service Manager is required to convince the key stakeholders on the client side on RCA outcome and ensure that the action are taken to improve service availability of IT Systems.Reporting and Analytics Service manager is required to review and report Service Outage data and perform analytics using tools, which will drive more predictable outcomes.Position is a key delivery role reports to overall service management lead/ delivery lead of the engagement. Professional Attributes1 Experience in IT Operations or Service Delivery Management 2 Understanding of current IT production operations, quality practices, and client services 3 Experience working in an ITIL environment, and knowledge of ITIL frameworks Certified to an ITIL Foundation v3 or v4 level 4 Good communication Educational QualificationAny Degree Qualification 15 years full time education

Educational Requirements Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional Requirements: Primary skills:Technology->Cloud Platform->Windows Azure,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->Cloud Platform->Azure Core services->Azure Virtual Machines Technology->Server-Virtualization->Citrix XenServer->Citrix