130 Citrix Vdi Jobs - Page 6

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Windows Server Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary : We are looking for a versatile and skilled IT professional to manage and optimize our virtual application, desktop delivery, and browser infrastructure across diverse platforms. The ideal candidate will have expertise in Citrix Cloud and Citrix Virtual Apps and Desktops (CVAD), Azure Virtual Desktop (AVD), Citrix NetScaler ADC, and Island Browser. This role involves designing, deploying, maintaining, and troubleshooting systems to ensure secure, efficient, and scalable solutions for enterprise needs. Collaboration with cross-functional teams and a focus on user experience and system reliability are key aspects of the position. Key Responsibilities : Design, deploy, and manage Citrix Cloud infrastructure, including resource locations, connectors, and integrations with cloud providers (e.g., Microsoft Azure, AWS). Administer and maintain Citrix Virtual Apps and Desktops (CVAD) environments to provide seamless virtual application and desktop delivery. Manage hybrid Citrix deployments, ensuring secure communication between on-premises environments and Citrix Cloud. Optimize the performance of Citrix environments through capacity planning, performance tuning, and regular updates. Troubleshoot and resolve issues related to Citrix Cloud and CVAD services, including user access and connectivity problems. Implement and maintain policies for application and desktop delivery, user profile management, and security compliance. Collaborate with IT teams to integrate Citrix solutions with enterprise systems and cloud infrastructure. Create and maintain detailed documentation for Citrix configurations, processes, and troubleshooting guides. Design and deploy Azure Virtual Desktop (AVD) environments, including host pools, application groups, and user assignments. Administer AVD infrastructure, ensuring optimal performance, reliability, and security. Configure virtual machines, storage, and networking components within Azure.

Key Responsibilities Lead the end-to-end architecture, implementation, and support of enterprise desktop solutions. Design and deliver robust desktop infrastructure, including proof-of-concept builds , high-level (HLD) and low-level design (LLD) documentation. Own and maintain a production-grade Azure Virtual Desktop (AVD) environment, incorporating Windows 365 and Citrix for power users. Serve as the technical authority for on-premises Citrix VDI , and lead its migration to Citrix Cloud . Design and implement Windows 11 hybrid-joined builds , leveraging Intune for device management. Build and manage Azure AD-joined, Intune-managed Windows 10 deployments using Autopilot . Automate complex desktop provisioning tasks via PowerShell , including: Virtual desktop provisioning and cluster allocation. Identification and decommissioning of inactive virtual desktops. CPU right-sizing based on VMware usage analytics. Streamlined AVD deployment workflows. Act as the final point of escalation for the desktop engineering team. Collaborate closely with Information Security to align solutions with compliance and cybersecurity standards. Required Qualifications Demonstrated experience as a Desktop Architect or senior-level engineer in large-scale enterprise environments. Deep expertise in: Azure Virtual Desktop (AVD) and Windows 365 Citrix VDI architecture and cloud migration Windows 10/11 deployments and hybrid-join configurations Microsoft Intune , Azure AD , and Autopilot PowerShell scripting for automation and process optimization Strong proficiency in developing HLD/LLD documentation . Solid understanding of VMware infrastructure as it relates to desktop virtualization. Excellent troubleshooting skills and the ability to lead complex issue resolution. Preferred Qualifications Relevant Microsoft and Citrix certifications (e.g., Microsoft Azure Solutions Architect , Citrix Certified Expert ) are highly desirable. Experience with security and compliance frameworks in enterprise desktop environments. Strong interpersonal and stakeholder management skills. Proven ability to collaborate with cross-functional teams and drive projects to successful completion. Required Skills W365,Citrix HLD/LLD

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.