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4.0 - 6.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Description Role: Service Desk Team Lead Position Overview The Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is responsible for making sure that the help desk team delivers flawless customer service in managing incident restoration, service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. They will act as an SME for Mac OSX, iOS, O365, Windows 10, Active Directory, Cit...
Posted 1 month ago
8.0 - 13.0 years
7 - 17 Lacs
noida
Remote
Please note candidate should have good command on Japanese language Minimum Experience of 8 years Expertise in Citrix/Virtualization services Experience in Vmware and Cloud Services Xenapp/Xendesktop/Citrix cloud services Preferred experience in Ivanti, Tanium Experience in OS, Windows update and SCCM Good knowledge in PowerShell
Posted 1 month ago
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
12.0 - 17.0 years
18 - 30 Lacs
bengaluru, karnataka, india
On-site
Role & responsibilities :- Overall remit involves performing set of tasks and activities aimed at ensuring the optimal performance, security, maximum availability, and reliability of the entire server environment. Key tasks desired are: Server Provisioning: Plan and provision new servers based on business requirements. Configure server hardware and install the operating system. Configuration Management: Establish and maintain standardized configurations for servers. Implement configuration management tools to manage changes and updates. Operating System Updates and Patch Management: Apply operating system updates and patches to address security vulnerabilities. Schedule and perform regular m...
Posted 1 month ago
5.0 - 10.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Security Engineer - EDR at IDFC FIRST Bank, your role involves implementing and maintaining Endpoint Detection and Response (EDR) systems to safeguard the organization's IT infrastructure. Your responsibilities will include: - Having a solid understanding of threat detection, MITRE ATT&CK framework, and endpoint forensics. - Demonstrating strong knowledge of Windows, macOS, and Linux endpoint security. - Managing and optimizing EDR solutions like CrowdStrike, SentinelOne, and Microsoft Defender for Endpoint (SentinelOne preferred). - Investigating and responding to endpoint security incidents using threat intelligence and behavioral analytics. - Developing and tuning EDR rules, detectio...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
mysuru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
mumbai
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
noida
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
gurugram
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
pune
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
bengaluru
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 5.0 years
3 - 6 Lacs
nashik
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
pune
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
gurugram
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
bengaluru
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
mumbai
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
1.0 - 6.0 years
4 - 8 Lacs
noida
Work from Office
Level: L1+L2+L3 Assist in configuring and deploying Citrix Virtual Apps and Desktops. Monitor system performance and resolve basic Citrix-related issues. Support end-users and handle service requests. Document procedures and create knowledge base articles. Collaborate with senior admins to implement best practice Knowledge of Citrix VDI Products Manage installation, configuration, and maintenance of Citrix solutions (XenApp, XenDesktop). Monitor and troubleshoot Citrix environments. Implement security protocols and system upgrades. Collaborate with IT teams for infrastructure planning 3+ years of experience with Citrix technologies. Strong troubleshooting and networking skills. Architect and...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
2.0 - 5.0 years
5 - 9 Lacs
pune
Work from Office
About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education The Virtual Desktop Operations team within Barclays Collaboration Services fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aim to pro-actively improve the environment through monitoring and automation, and so ensure Service Operations c...
Posted 1 month ago
5.0 - 8.0 years
3 - 6 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
5.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 1 month ago
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