62 Cisco Voip Jobs - Page 2

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Telecom Unified Communications SIP. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Experience in managing 3rd party phones in CUCM and Webex Work with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis. Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance. Integrate video conference devices. Primary skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Mode of Interview:- F2F on Friday(15/05/2025). Location:- Manyata Tech Park, Bengaluru. We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPIs and desired SLAs Shift – Open for 24x7 shift work . Required Skills & Experience: 3–8 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain . Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols . Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent) . Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.) . Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments . Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus.

locationsBangalore - Bagmane Tridib time typeFull time posted onPosted 7 Days Ago job requisition id32532 The Software Engineer in Test II (SET II) makes applications more testable by developing software to support testing efforts. SET II has good development skills; & is able to interface efficiently w/ all of the support groups, other QA groups, & dev groups in working independently with some oversight. Employee must be comfortable working as part of an Agile team. S/he must exhibit quick learning capabilities in picking up & mastering new concepts- business, technical & process oriented. Principal Accountabilities: Develops and implements designs for automated testing framework. Develops software for making API's more testable. Interface and communicate with internal teams. Responsible for creating and maintaing SDLC artifacts and facilitating reviews. Work with Sr and Lead SET in implementing automation opportunities and overcoming testability challenges.Skills & Software Requirements:Object Oriented principles preferrably in Java, postgres, Oracle, Cucumber, selenium, maven CME GroupWhere Futures are Made CME Group is the worlds leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyones perspectives are acknowledged and valued. As an equal opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .

Overview The SAP S4 Migration is a comprehensive, multi-year program spanning over four years, aimed at modernizing the current SAP PIRT landscape. This initiative covers various regions including MENA, LATAM, PGCS, APAC, and Europe. The goal of this program is to prepare the SAP system for the future, aligning it with PepsiCo's digital transformation journey. The project involves planning, executing, and overseeing the successful migration of data and business processes from existing SAP ECC systems to S/4HANA. This will includes designing remediation of deprecated functionalities, design new fuctionalities for obsolete functionalities, executing data migration objects, and ensuring data quality and integrity throughout the process. This will also working in close collaboration with technical and business stakeholders to align goals and expectations. The project aims to replace legacy systems by implementing the SAP S/4 HANA business suite. This suite will cover various functions including Record to Report (RTR), Forecast to Schedule (FTS), Order to Cash (OTC), Purchase to Pay (PTP), Make to Deploy (MTD), Enterprise Asset Management (EAM), Warehouse Management (WM) and Trade Promotional Management (TPM). Responsibilities Ensure Seamless MigrationEnsure that SAP ECC processes are remediated and migrated to SAP S/4 Make to Deliver (MTD) without any design gaps. Design and BuildCreate design documentions where existing fuctionalities have become obsolete. Remediate object which are identified by for remediation System ReadinessPrepare the current SAP system for migration by applying necessary updates and configurations, such as SAP notes and pre-migration checks. Data ValidationEnsure data quality, integrity, and compliance throughout the migration process by conducting data validation and reconciliation. Comprehensive TestingConduct thorough testing to validate the functionality and performance of the new system, ensuring it meets all business requirements and standards. Change ManagementSupport the Change management in identifies processes and/or transactions which will get impacted. Training and SupportProvide training and support to super users for the changes to ensure a smooth transition and effective use of the new system. Issue ResolutionIdentify and resolve data migration issues promptly, collaborating with data migration and tech team as needed. Track issues throughout the migration life cycle and ensure issue resolution in timely manner for the overall project success Promote CollaborationFoster an environment where communication, teamwork, and innovation are encouraged. Governance and ComplianceEnsure adherence to the internal IT operating model, including technology standards, project life cycle methodology, release management, change management, and other related processes and procedures, SLAs, and controls compliance. Accountable for ensuring proper governance is followed for all Supply Chain Execution areas. Project CommunicationOwn project status and communication for all related work in the project. Accountable for ensuring project status reporting is done weekly and senior executive-level communications are timely and accurate. Reuse Asset:Create reuse asset which can be leveraged during migration to optimize the efforts for sectors planned later in the migration journey. Qualifications Minimum Bachelors degree is required. Computer Science or Information Systems is preferred. 6-8+ years of experience configuring, deploying and managing SAP ERP with a focus on SAP PP, SAP IM, SAP QM modules with integration experience to demamnd planning system. Hand-on experience around master data required for PP for process Industry and repetitive manufacturing. Process knowledge and SAP solution mapping experience for process order mapping, order pegging, scenarios for production execution. Good understanding of various material consumption scenarios on shop floor and their mapping into SAP. Hands on experience around batch management. Integration across other functional areas, i.e., EWM, finance, forecast to schedule, procure to pay & Order to Cash Expertise in SAP PP with multiple roll-out experience is required. Prior experience on S4 Migration or experience data validation strategy would be preferred. Prior Experience of collaborating within a global ERP template.

Lead the planning, deployment, and maintenance of enterprise voice infrastructure (VoIP, PBX, SIP, etc.). Manage unified communications platforms (Cisco CUCM, Microsoft Teams, Zoom, Avaya, etc.). Design and implement voice architecture, call flows, dial plans, and QoS strategies. Troubleshoot complex voice issues involving call quality, dropped calls, and SIP trunking. Maintain and optimize telephony environments including gateways, session border controllers (SBCs), and voicemail systems. Oversee integrations with third-party platforms like contact center systems (e.g., Genesys, Cisco UCCX, Five9). Ensure voice systems meet business continuity, disaster recovery, and compliance requirements. Monitor and report on performance metrics, capacity, and call quality analytics. Develop and maintain voice-related documentation including network diagrams and standard operating procedures. Serve as an escalation point for L2 support teams and provide technical leadership. Collaborate with network, security, and application teams to ensure seamless operation. Manage vendor relationships and lead contract or service-level agreement (SLA) discussions. Requirements: Education & Experience: Bachelors degree in Telecommunications, Information Technology, or a related field. 7+ years of experience in voice/network engineering with at least 2 years in a lead or senior technical role. Technical Skills: Strong knowledge of VoIP protocols (SIP, RTP, MGCP, H.323).

Job ID/Reference Code INFSYS-NAUKRI-209887 Work Experience 7-9 Job Title UC Solution Lead Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Network->CISCO technologies,Technology->Network->Unified Communications Preferred Skills: Technology->Network->CISCO technologies Technology->Network->Unified Communications Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

"4 to 6 years of implementation and support experience of SAP MM/IM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members"

Required Skills Technology | Cisco VoIP PABX Expert - Level 3 Support Technology | Five9 CCaaS Expert - Level 3 Support Technology | Fortinet VoIP Expert - Level 3 Support Technology | Amazon Connect Expert - Level 3 Support Technology | MS Teams VoIP PSTN PBX Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | VoIP Certifications / Avaya ACIS / NSE 6 FortiVoice / CCNP Collab / MS 720 / Genesys GVP Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Other Responsibilities: Work on resolution of complex or escalated issues from L2 engineer or network outages. Preparing RCA for major incidents and problem tickets. Secures network system by establishing and enforcing policies, defining, and monitoring access. Collaborating with network architects on network optimization. 3. Triage: Generally, the L3 is the final level of escalation for all Network related issues. However, in the event of an un-resolved incident which is taking longer than expected, the L3 engineer is required to co-ordinate with the Network TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work is the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision. Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc. Qualifications Education Bachelor's degree or equivalent recent hands-on Cisco Unified Collaboration experience Certifications Desired CCNA CCNA Collaboration Work Experience Qualified candidates should have 2 to 5 years of hands-on Cisco UC experience. Candidate must have experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Webex Calling LDAP Integration Cisco Unified Contact Center Express (UCCX) Work Experience Candidate must have hands-on experience with one of the following technologies: Cisco Unified Contact Center Enterprise (UCCE) Cisco Packaged Contact Center Enterprise (PCCE) Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas would be ideal but not required. Calabrio One Bucher and Suter Acqueon Google CCAI Contact Center Scripting and Call Flows

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for Network Voice Engineer L1 with our Client Experience: 1 + yrs Skill: Working As Network Voice Engineer L2 Configuration of Call Manager Express (CME) on Cisco Ro Configuration of Voice Gateways, H.323, MGCP, Designing architecture for a new communication network. Configuration of CISCO IP phones and third-party SI Various digit manipulations on CUCM, CME and voice gate Implementing newly designed architecture. Integration of CUC with CUCM with SCCP and Configuration of Media Resources. Configuration of Extension Mobility. Partition, Calling Search Space (CSS) VoIP and POTS dial-peers, Route Patterns, Route User features such as speed dial, call forwarding, call park, call hunting, c Survivable Remote Site Telephony (SR Single Number Reach (SNR) Configuration and management if Cisco unity connecti Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 34000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 27 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile Perks and benefits

Opening for prominent client as a Cisco Voice Engineer. Primary Skills- Audiocode SBC Secondary Skills- VOIP gateways,call recording and workforce management systems,Cisco IP telephony, SBC Experience-5-8 years Location-Open All are mandatory skills(primary and secondary) Candidates who all are having good exposure on both mandatory skills can only apply. Email-darshanag@itsourceglobal.com Contact no-9004786865

Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: VOIP CCIE Certification, Comms protocols (H323 / SIP / MGCP / SCCP / other audio codecs) expert Network and Voice Over IP (VoIP) design and architecture expert -Kurmi Design and Implementation -CCNA/CCVP Skills required - Network and Voice Over IP (VoIP) design and architecture expert - Kurmi Design and Implementation - CCNA/CCVP with mixture of skills to design, implement/test, and migrate VoIP - SIP Transformation in the form of field trials, architecture, design, testing, migration planning, - Trunking analysis and recommendations when integrating with UC solutions Roles & Responsibilities Design, implement & migrate VOIP & its associated services Required to perform SIP Transformation for field trials, architecture, design , testing & migration planning Requires a mixture of skills to design, implement, migrate and maintain communications systems that integrate Cisco voice, video and/or messaging services as well as the ability to work directly with/speak to other Vz organizations, customers and partners. Strong working understanding of Cisco UC solutions, to be able to follow Methods of Procedures for execution of required services, strong communication skills and to be able to work under the direction of more senior UC delivery organizations

Job Title: VoIP L3 Engineer Job Description: Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying, investigating and resolving technical incidents and problems and restoring services to clients by managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high complexity incidents. He must be Subject matter expert in IPT Purpose & Accountabilities: Should be able to understand LAN & WAN terminology and should be able to correlate their impact on VOIP and Video segments Support to VOIP Cluster components with hands on experience on configuration & administration of Cisco Call Manager Unity Connection Servers Cisco Voice Gateway UCS server, CIMC and Esxi knowledge Configuration and supporting VOIP implementation at remote sites Validation of VOIP implementation documents like site readiness, LLD Validation of Bill of Materials Should be proactive to identify security vulnerabilities and provide a fix Should have good hands-on experience on IOS upgrade /Firmware upgrades Configuration and supporting QoS & Packet analysis Configuration and support Switching, VLAN, Ether channel, HSRP Good Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues Support VOIP analysis and reporting to achieve savings Manage medium-to-high priority projects in VOIP Support configuration & administration Cisco Call Manager, Unity Connection Servers Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work. Should be expert Voice Gateway configuration and implementation (Hardware refresh) UCS server configuration & implementation (Hardware Refresh) Should have hands on experience for application server backup and restore Design & implementation of Voice equipment Must have good implementation knowledge of SIP & H323 Should have good knowledge about cloud Telephony Should be an escalation point for complex and critical issues Self-initiatives for the continuous improvement in Voice area Good Communication skills and ability to coordinate with global stakeholders Should have hands on experience for call manager /cluster upgrade Subject matter expert in VoIP area Need to handle all escalations, critical issues Key Skills: Knowledge about CISCO VOIP, configuration and troubleshooting Understanding of WAN, LAN terminology Communication skills (both verbal and written) Switching Cabling standards Scripting knowledge VMWare & Windows Key Relationships: Collaborate with Team members Stakeholder management & interactions Experience: Minimum years of work experience preferred: 6 to 7 years Other work requirements: Might have to work in shifts (Morning / General / Second Shift) Needs to attend calls in US morning Licenses and certifications: Professional Certification - CCNA Voice is a must, CCNP Voice (Preferred) Scripting knowledge Education: Any Graduate (Applicable for GIT) CCNA Voice Certified (Must) & CCNP Voice (Preferred)

Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills :Unified Communication and Collaboration Implementation