Chief Technology Officer (Voice Agent Experience)

You will be working with Zudu AI, a company that specializes in transforming traditional call centers with human-like AI voice agents to automate customer interactions in various languages. Your role as Chief Technology Officer (CTO) will involve leading the technology roadmap and developing AI-driven voice automation solutions on a global scale. **Key Responsibilities:** - **Technology Strategy & Leadership** - Develop and own the technical vision and product roadmap for AI, telephony, and enterprise integrations. - Evaluate and integrate open-source and proprietary models (ASR, TTS, LLMs, embeddings) for scalable pipelines. - Ensure architecture is scalable, reliable, and low-latency to manage millions of concurrent calls. - **Product Development & Engineering** - Lead a diverse team covering Java backend, Next.js frontend, Python AI/ML, and DevOps/Kubernetes. - Drive the design and development of APIs, dashboards, and call analytics platforms. - Oversee cloud infrastructure including multi-cloud/Kubernetes, on-prem GPU clusters, and CI/CD pipelines. - **AI/ML & Voice Tech Innovation** - Innovate multilingual TTS, ASR, and LLM prompt engineering for human-like AI conversations. - Develop intellectual property in areas like real-time speech synthesis, embeddings, and post-call analytics. - Lead applied research and proof of concepts with enterprises and CPaaS partners. - **Security & Compliance** - Ensure readiness for SOC2, GDPR, and HIPAA through secure logging, encryption, and RBAC. - Manage regulatory compliance for telecom and AI deployments on a global scale. - **Team & Culture** - Recruit, mentor, and expand high-performance engineering and AI teams. - Cultivate an environment that promotes innovation, ownership, and speed. **Qualifications Required:** - 10+ years of technical leadership experience in AI, enterprise SaaS, or large-scale distributed systems. - Extensive knowledge in AI/ML (LLMs, TTS, ASR), cloud infrastructure (Kubernetes, multi-cloud, GPUs), and telephony (SIP, CPaaS, RTC). - Demonstrated ability to scale systems for millions of users/transactions with low latency. - Previous experience in startup/early-stage environments and product development from inception to scale. - Strong understanding of security, compliance, and enterprise readiness. - Entrepreneurial mindset with the capability to balance hands-on execution and high-level vision. This role offers competitive ownership in a high-growth AI company through Equity/ESOPs. You will have the opportunity to pioneer category-defining AI technology from scratch in a fast-paced, global startup setting with direct collaboration with the founder/CEO and global partners.,