Chief Operating Officer (COO)

We are looking for an experienced Chief Operating Officer (COO) to lead and manage our global hospital operations. The ideal candidate will have a strong background in healthcare operations with full (P&L) responsibility and experience in running hospital networks across different countries.

Exp: 15 + years

Location: Thane, Mumbai

Position: Chief Operations Officer (COO)

Key Responsibilities for COO:-

A. Expansion & Commissioning of New Centers

• Lead end-to-end planning and execution for new center launches – from feasibility study to full operationalization.
• Coordinate with Projects, Clinical Heads, HR, IT, Finance and Legal teams for smooth center commissioning.
• Ensure timely licensing and regulatory compliance.
• Standardize clinical and operational setup in line with specialty-specific protocols and corporate guidelines.
• Plan manpower requirement, facilitate recruitment in partnership with HR, and lead center onboarding readiness.
• Ensure robust integration of technology platforms (HIS, EMR, CRM) at new sites from day one.

B. Operations Management of Existing Centers

• Provide strategic and operational leadership to all running centers, ensuring uniform service delivery and outcomes.
• Oversee both clinical operations (OPD & IPD, procedures, diagnostics) and non-clinical functions (Front office, housekeeping, engineering, inventory).
• Track and manage performance KPIs: Patient Volume, ALOS, Conversion Ratio, Procedure Yield and Revenue per Patient.
• Conduct periodic center audits to ensure SOP compliance, clinical governance, cost control, and service quality.
• Act as escalation point for operational issues and patient grievance resolution.

C. Clinical Quality & Compliance

• Ensure centers adhere to internal clinical protocols, specialty-specific treatment pathways, and national quality guidelines.
• Monitor infection control, documentation, discharge accuracy, and clinical audit outcomes.
• Drive NABH/NABL (as applicable) accreditation and quality initiatives across the chain.

D. People, Culture & Leadership

• Collaborate with HR for workforce planning, competency mapping, talent development, and succession planning.
• Cultivate a service-driven, high-performance culture aligned with organizational values.
• Foster collaboration between clinical and non-clinical teams to ensure cohesive center operations.

E. Patient Experience & Service Excellence

• Champion patient satisfaction across all touchpoints – registration, consultation, billing, follow-up.
• Monitor clinical and non-clinical quality indicators including patient satisfaction, feedback systems, grievance redressal, and incident tracking.
• Develop SOPs and training modules for continuous quality improvement and service excellence. Ensure adherence to NABH, JCI, and other regulatory & clinical quality standards.

F. Financial & Resource Optimization

• Lead operational budgeting, cost rationalization, and productivity improvements.
• Ensure optimal utilization of medical infrastructure and human resources.
• Collaborate with Finance for profitability targets and revenue growth strategies at each center.

G. Technology & Data-Driven Operations

• Leverage technology platforms for operations monitoring, patient management, and performance analytics.
• Promote adoption of digital innovations like teleconsultation, e-clinics, app-based booking, and EMR-driven workflow.

H. Risk & Crisis Management

• Establish robust systems for emergency preparedness, business continuity, and operational risk mitigation.
• Conduct mock drills, readiness checks, and incident debriefs to maintain high safety standards.

If Interested, Kindly share your updated CV at [email protected]

Thanks & Regards

Valentina

Job Types: Full-time, Permanent

Pay: Up to ₹5,000,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person