Chief of Guest Experience & Business Innovation

Job Title: Chief of Guest Experience & Business Innovation
📍 Location: Electronic City Phase 2, Bengaluru🕒 Type: Full-Time | On-Site Only👤 Reports To: Founder & CEOAbout UsGold Coins Resort has been a serene destination in Electronic City for the past 30 years. Now, we are entering a new era. Our vision is to transform into a modern, experiential, culture-forward resort that blends luxury with nature, wellness with design, and community with celebration.We are looking for a leader who can help redefine hospitality and co-create this transformation with us.Role OverviewAs Chief of Guest Experience & Business Innovation, you will play a pivotal role in reimagining our guest journey, building innovative programs, and shaping the future of our brand. This role goes beyond traditional hospitality management—you will be a strategic leader, creative thinker, and cultural innovator.Key ResponsibilitiesDesign and oversee the end-to-end guest experience, ensuring it is emotional, memorable, and unique.Develop and launch immersive programs: wellness retreats, cultural festivals, curated dining, and collaborations.Lead business innovation initiatives, including seasonal experiences, community-driven events, and new revenue streams.Build, train, and inspire a dynamic hospitality team aligned with the brand’s vision.Establish scalable SOPs that maintain quality without losing authenticity.Collaborate with chefs, designers, wellness experts, and sustainability leaders.Partner with marketing to shape the brand story and guest communications.What We’re Looking ForExperience: 5–8 years in boutique, luxury, experiential, or lifestyle hospitality.Mindset: Creative, entrepreneurial, and future-focused.Skills: Strong leadership, guest experience design, innovation in hospitality concepts.Personality: Passionate about culture, design, wellness, sustainability, and community.Bonus: Prior experience launching new properties or creating unique hospitality programs.What We OfferDirect collaboration with the Founder & CEO.Opportunity to lead the transformation of a 30-year legacy property.Creative freedom to design and execute innovative guest experiences.Competitive salary and leadership growth track.Food & accommodation benefits.How to ApplyIf you are excited to create extraordinary guest experiences and redefine hospitality with us, we’d love to hear from you.📩 Please send your application (resume + cover letter) to hr@goldcoinsresort.in with details about:Your background and key achievementsProjects or experiences you’ve created/ledWhy this role excites youThe vision you’d bring to Gold Coins Resort