Chief Manager- Customer Insights & Market Research

As the Chief Manager of Customer Insights & Market Intelligence, you will be responsible for leveraging your 10-12 years of experience in customer service and research to lead strategic initiatives that enhance customer experience. With a focus on both qualitative and quantitative methodologies, you will design and execute comprehensive research plans to drive key decisions and improve customer satisfaction. Your MBA or Master's Degree from a reputable institute, coupled with your proven track record in team leadership, will equip you to collaborate effectively with cross-functional teams and external partners. Your strong analytical skills will enable you to synthesize data from various sources, such as surveys, focus groups, and social media, to generate actionable insights that inform targeted marketing strategies and product development. As a visionary leader, you will inspire and develop your team, align cross-functional teams on insights, and prioritize opportunities to optimize customer experience based on feedback and insights. Your detail-oriented and proactive approach will ensure the accuracy of customer personas and research findings, while your strategic thinking will drive high-level decisions that contribute to business growth. Innovation and creativity are key attributes for this role, as you will be expected to apply an innovative approach to problem-solving in customer experience design, utilizing digital tools and emerging technologies to stay ahead in the market. Your strong communication skills will enable you to articulate insights clearly to senior leadership and stakeholders, fostering strong relationships both internally and externally. Overall, this role demands a forward-thinking individual who can translate knowledge of customer behaviors and market trends into actionable strategies that drive customer satisfaction and company success. If you are a strategic thinker, effective communicator, and creative problem solver, we invite you to lead our Customer Insights & Market Intelligence team in Gurugram.,