Chief Manager - Atlassian Administration

Role & responsibilities:

• Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo.
• Configure and maintain Atlassian tools to meet business needs and follow established standards.
• Collaborate with cross-functional teams to integrate Atlassian tools with other systems.
• Manage permissions and access control via Atlassian Access for corresponding tools and projects.
• Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed.
• Create training curriculums for various Atlassian users and provide training as needed.
• Stay up-to-date with the latest Atlassian tools and technologies.
• Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes.
• Develop best practices for administering Jira effectively over the long term.
• Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components.
• Monitor audit logs of Atlassian products to identify any anomalies in tool usage.
• Provide user management support and training to end users.
• Lead/support UAT and production rollouts.
• Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement.
• Give constructive feedback to team members and set clear expectations.
• Help the team in troubleshooting and resolving complex bugs.
• Carry out POCs to ensure that suggested design/technologies meet requirements.

Qualifications:

• Bachelors or masters degree in Computer Science, Information Technology, or a related field.
• 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment.
• Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM.
• Extensive hands-on experience in setting up, configuring, and managing Atlassian DC or Cloud.
• Experience with automation and scripting to streamline workflows in Jira and JSM.
• Proficiency in configuring workflows, screens, fields, permissions, and other Jira components.
• Hands-on experience with the installation and upgrade of Atlassian applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr).
• Knowledge of at least one scripting language such as Python or Groovy.
• Experience in migrating and consolidating projects and spaces between Atlassian instances.
• Strong expertise in creating Jira dashboards, queries, and reports.
• Ability to write JQL (Jira Query Language) for advanced searches and reporting.
• Understanding of Agile and Kanban methodologies.
• Agile project management experience: 2+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence.
• Certifications and experience: At least one Atlassian Cloud/Jira certification (ACP) and an understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates.
• Excellent communication skills with the ability to consult with scrum masters, project managers, stakeholders, and technical teams to deliver solutions that meet requirements.
• Proactive, self-motivated, and self-managed.

Preferred Qualifications:

• Certification such as Jira Administration for Datacenters is a huge plus.
• Experience working with DevOps and Agile processes and transforming them into Jira workflows.
• Experience in building training programs and conducting training for other team members in Atlassian tools.
• Strong communication and collaborative skills.
• Drive industry standards on Atlassian tools and Agile practices.