Chief Customer Officer APAC

As the Chief Customer Officer (APAC) at a leading SaaS provider in Pune, India, your role is crucial in driving revenue growth from key enterprise accounts across the Asia-Pacific region. Your responsibilities include managing account expansion, customer success, and operational coordination to ensure ongoing value creation and sustained customer satisfaction. Reporting directly to the Chief Revenue Officer, Asia-Pacific, you will play a strategic and financially responsible role in guiding the execution of customer success and account management across the region. **Main Objectives:** - Expand revenue from strategic accounts through upsell, cross-sell, and multi-country expansion. - Ensure high renewal and retention rates by strengthening customer success practices. - Institutionalize account management SOPs and reporting cadences across the region. **Responsibilities:** - Drive annual revenue growth targets for the APAC strategic accounts portfolio. - Develop account expansion strategies and deliver quarterly account plans for key clients. - Lead CXO-level engagement with strategic customers, conducting regular business reviews. - Collaborate with Country Heads to align account strategies and execution in local markets. - Oversee Customer Success to ensure renewals, satisfaction, and long-term expansion opportunities. - Build and standardize account management SOPs, CRM practices, and reporting procedures across the APAC region. - Guide Customer Operations to ensure delivery commitments are aligned with client expectations. - Coach and mentor Strategic Account Managers, enabling strong pipeline management and high-value deal closure. - Represent the company externally in industry forums, events, and client networks to strengthen positioning. **Candidate Profile:** **Education & Qualifications:** - Bachelor's degree in Business, Management, or related field (required). - An advanced degree (MBA or similar) is a plus. **Professional Experience:** - 10+ years of experience in senior commercial or account leadership roles. - Proven track record of managing enterprise portfolios USD 20M ARR. - Hands-on experience with multi-million-dollar enterprise contract negotiations. - Experience leading regional teams and delivering results across diverse APAC markets. - Strong background in SaaS, e-commerce, retail, or logistics technology. **Technical Skills:** - Proficiency in enterprise account planning, pipeline management, and CRM tools. - Skilled in managing complex commercial negotiations with global enterprises. - Familiarity with customer success frameworks and best practices. **Behavioral Competencies:** - Gravitas and authority to engage with senior executives at global brands. - Strong commercial mindset, balancing growth ambition with disciplined execution. - Excellent communication and presentation skills in English; additional Asian languages are a plus. - Culturally agile, able to navigate APAC's diverse business environments. - Strategic leader with the ability to coach, motivate, and scale high-performing teams. **Knowledge Domain:** - Deep knowledge of e-commerce and logistics ecosystems across Asia-Pacific. - Understanding of SaaS value creation models and enterprise technology adoption.,