Posted:2 months ago|
Platform:
Work from Office
Full Time
Your responsibilities will include: To ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed. Have the knowledge, confidence, and desire to make customer payment easy. Know the levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation and pass on the relevant information for them to deal effectively and efficiently with the customer. Offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone. Use the till to accurately register products and register payment from customers according to given routines. Ensure our store is always a safe and secure environment for visitors and colleagues. Understanding the importance of accurate stock inventory and how my own actions impact on this. Understanding global solutions, tools and working methods and the IKEA Concept and ensuring you use the appropriate manuals and other education tools to support me in maximising our customers shopping experience. Contributing to the check-out action plan and taking ownership for my part in its delivery. Listening to feedback from customer when given and passing this on to my manager.
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