Job Description

We think that you are passionate about people, business and the IKEA vision and you thrive by continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. To be successful in this role we believe you: Have formal qualifications in Law, Sales, Business Management or specific IKEA relevant experience Have minimum of 10 years of experience working with Compliance and Product Quality Have minimum of 10 years of experience in successfully leading and coaching people and teams with different disciplines Have experience from retail, commercial and strategic business planning, preferably home furnishing sector Have experience from managing change and leading people successfully in a complex business environment Further we believe you: Have a broad understanding and passion of the importance of safe and compliant products and how it contributes to IKEA business and growth agenda Are energized by driving business growth through collaboration and interacting with stakeholders throughout the entire IKEA value chain Have knowledge and experience of how to assess and mitigate risks in a business environment sit with experience in assessing, evaluating and monitoring compliance with local laws, regulations and standards Have experience in creation of strategic and operational plans as well as follow up on goals and KPIs Have great confidence in change and stakeholder management Appreciate the mix of strategic thinking and turning trends into creative, inspiring, and impactful actions Have good and documented experience in coaching and influencing a team of co-workers and colleagues by communicating in an inspirational way with the IKEA tone of voice Have a thorough understanding of the complexity of IKEA business and the role of quality, recovery and compliance as an integrated part of the business Your responsibilities To drive extraordinary growth by ensuring the quality, safety and compliance of the IKEA product offering, and by optimizing the product recovery processes and preventing the occurrence of unnecessary costs related to IKEA products. Act as a member of the Selling Management Team and proactively lead the product quality, compliance and recovery (PQR&C) agenda in the country Lead the support to the units in the market related to product quality, compliance and recovery Ensure that processes are in place to secure that the local product offer complies to regional and national regulation, industry standard, health and safety standard and IKEA policies as well as customer quality expectations Ensure that processes are in place to secure product quality case management, coordination of product quality reporting and claim handling, product quality issues, product deviation reporting, sales stops and recalls in the market Proactively contribute to the IKEA business plan discussions to ensure that product quality and compliance insights underpin the future direction of IKEA Constantly improve how the product quality, compliance and recovery processes contribute to growth and to the long-term success of IKEA, by enabling effective and efficient processes that support the customer, the business and the brand Maximize profit by optimizing the product recovery processes, and preventing the occurrence of unnecessary costs related to IKEA products Develop and share best practices and learning content for business offer competence development in the market Drive strong collaboration, knowledge and information sharing across functions and organizations across the IKEA value chain, to ensure everyone understands and actively contributes to ensuring the end to end quality, safety and compliance of the IKEA product range in the market Lead, coach and develop a high performing PQR&C team that will strongly contribute to reach the common goals (e.g. growth, profitability, brand positioning/consideration). Lead the transformation of the PQR&C function in the country Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA