Chat & Voice Backend Process Professional

0 - 5 years

1 - 4 Lacs

ghaziabad

Posted:2 hours ago| Platform: Naukri logo

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Skills Required

accounting bpo invoice processing record to report quick books journal entries kpo bank reconciliation accounts payable ap rtr r2r process r2r general ledger accounting order to cash us accounting uk accounting us tax otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Manage and coordinate chat and voice backend processes efficiently.
  • Provide excellent customer service through various communication channels.
  • Handle customer inquiries and resolve issues professionally.
  • Collaborate with team members to achieve process goals.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate potential issues to senior management when necessary.
Job Requirements
  • Strong knowledge of BPM/BPO industry trends and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in using computer software applications and technology.
  • Strong analytical and critical thinking skills.
  • Ability to work collaboratively as part of a team.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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