Chat Support Executive

Key Responsibilities

• Customer Inquiry Resolution: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media.
• Troubleshooting: Assist customers in diagnosing and resolving technical problems with products or services.
• Product & Service Guidance: Guide customers on using specific features, placing orders, or understanding product functionality.
• Documentation: Keep accurate records of customer interactions, updating customer information and inputting tickets for future reference.
• Issue Escalation: Identify complex or unresolved issues and escalate them to higher-level support teams or relevant departments for resolution.
• Customer Relationship Management: Build good relationships with customers by maintaining a positive, empathetic, and professional demeanor.
• Product Knowledge: Stay updated on product information, company policies, and industry trends to provide accurate support.
• Process Improvement: Gather customer feedback and contribute to improving chat support processes, products, and customer satisfaction.
• Multitasking: Manage multiple chat conversations simultaneously to provide timely support to several customers at once.

Essential Skills

• Communication: Strong written communication, clarity, and the ability to connect with customers.
• Problem-Solving: The ability to identify issues and provide effective solutions.
• Adaptability: Adjusting to different customer needs and situations.
• Time Management: Efficiently managing multiple tasks and interactions in a fast-paced environment.
• Technical Proficiency: Competence in using chat software and other relevant tools.
• Patience and Empathy: Remaining calm and understanding when dealing with customer complaints or difficult situations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,686.20 - ₹32,032.62 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Work from home

Education:

• Higher Secondary(12th Pass) (Required)

Work Location: In person

Speak with the employer
+91 8076766874