Chat Support Executive

Job Title: Chat Support Executive (Fresher)

Location: Mohali
Department: Customer Support
Employment Type: Full-time

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role is ideal for freshers who are passionate about helping customers, possess strong communication skills, and are eager to build a career in customer service.

Key Responsibilities:

• Provide real-time assistance to customers through the company’s chat platform.
• Respond promptly and professionally to customer inquiries, issues, and concerns.
• Use product knowledge to guide customers in making informed decisions and using our services effectively.
• Collaborate with internal teams to resolve and escalate complex issues efficiently.
• Maintain accurate records of customer interactions and ensure timely follow-ups.
• Deliver a positive customer experience by demonstrating empathy, patience, and problem-solving skills.

Requirements:

• Fresh graduates or candidates with up to 1 year of experience in customer service or chat support.
• Excellent written communication skills with strong grammar and spelling.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Empathetic, patient, and customer-oriented attitude.
• Basic computer literacy and ability to navigate multiple software systems.
• Willingness to work flexible shifts, including weekends, based on business needs.

What We Offer:

• Comprehensive training and mentorship to help you excel in customer service.
• A supportive work environment with opportunities for career growth.
• Exposure to a fast-paced, customer-centric environment.

How to Apply:

Interested candidates can share their updated resume at hr@offshoremarketers.com with the subject line “Application for Chat Support – Fresher.”

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Application Question(s):

• How many months or years of experience do you have in this field?
• Are you fluent in English and Hindi (spoken and written)?
• Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
• How many customer interactions (calls or chats) have you handled per day on average?
• Do you have professional experience in chat support?
• Have you maintained chat logs and customer records before?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person