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For Employers

Chat Support Executive

Integrated Assessment Services Private Limited

0 - 31 years

1 - 2 Lacs

anna nagar west chennai region

Posted:2 days ago| Platform: Apna logo

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Skills Required

chat support training certification enrollment resolve documentation erp service typing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Requirement: Working Hours would be from 06.00AM to 06.00PM Key Responsibilities: Handle live chat support to assist clients with queries about training programs, certification processes, enrollment, and course materials. Respond to email enquiries promptly and professionally. Manage inbound and outbound calls (as needed) for client follow-ups or clarifications. Provide accurate information about training programs, certification validity, and timelines. Coordinate with internal teams (Training, Certification, Tech Support) to resolve escalated issues. Maintain proper documentation of client interactions and updates in ERP tools. Ensure high levels of customer satisfaction and adhere to defined service. Identify recurring issues and suggest improvements to streamline the support process. Qualifications: Bachelor’s degree Senior-level typing skills with high-speed typing and 100% accuracy. Excellent communication skills, both written and verbal. Candidates with 6 months to 1 year of experience are preferred.

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Chat Support Executive