Chat and Mail Process

As a Chat and Mail Process at Hemocean Outsourcing, located in Andheri, you will be responsible for handling customer inquiries through chat and email. With 0 to 1 year of work experience, you will play a crucial role in providing support to customers, ensuring their satisfaction, and resolving issues promptly. Your qualifications and skills including Customer Service, Communication Skills, and Problem Solving are essential for this role. You must efficiently handle customer queries, possess excellent verbal and written communication skills, and demonstrate strong problem-solving abilities. Multi-tasking, Attention to Detail, Empathy, Time Management, and Technical Proficiency are also key skills required for this position. Your roles and responsibilities will include responding to customer inquiries in a professional manner, providing accurate information and support, troubleshooting issues promptly, updating customer records, collaborating with team members, and following company guidelines for customer service interactions. Continuous improvement in product knowledge and adherence to performance metrics and targets set by the company are also expected from you. Join us at Hemocean Outsourcing and be a part of our dedicated team in providing top-notch customer service. For more details, visit hemocean.com.,