Change Management Specialist

Job Summary:

Responsibilities:

• Manage the end-to-end IT change management process, ensuring compliance with ITIL/ITSM frameworks.
• Review changes, assess risk, and coordinate CAB (Change Advisory Board) meetings for approvals.
• Act as a bridge between IT, business units, and stakeholders to ensure transparency and collaboration in change execution.
• Analyze the potential impact of IT changes on business operations and identify risk mitigation strategies.
• Maintain detailed records of change requests, approvals, rollbacks, and outcomes. Generate regular reports on change success rates and trends.
• Continuously refine and optimize change management policies, ensuring efficiency and compliance with industry standards.
• Collaborate with IT teams to ensure changes do not negatively impact IT services and resolve issues related to failed changes.
• Educate teams on change management best practices, ensuring adherence to standard operating procedures (SOPs).
• Follow applicable regulatory driven processes and enforce compliance within the organization.
• Influencing without authority - Influences a significant part of the IT organization.
• Develops influential relationships with internal and external clients/suppliers/partners at senior management level.
• Makes decisions which impact the work of Stryker organizations, achievement of organizational objectives and financial performance.
• Make sure technical change management is an integral part of how we deploy changes to production and how we sustain a world class computing environment.

Required Skills & Qualifications:

• Education:

  Bachelors degree in IT, Computer Science, Business Administration, or a related field.

• Experience:

  10+ years in IT change management, IT service management (ITSM), or related roles.

• Certifications (Preferred):

  ITIL Foundation, Change Management Certification, PMP (a plus).

• Technical Knowledge:

  Familiarity with ITSM tools like ServiceNow.

• Soft Skills:

  Strong analytical, communication, and stakeholder management skills.

• Problem-Solving:

  Ability to assess risks and troubleshoot issues related to IT changes.