Centre Manager/ Centre Head

Job Summary:
Centre Head/Manager plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive & close the lead effectively.

Key Responsibilities:
Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

KEY COMPETENCIES
Sales Revenue GenerationTraining & DevelopmentTeam BuildingQuality & Service

Effectively interact with customers and ensure high service quality to all Patients & Clients.
Revenue Collection: Generating the lead & Closing the Lead & generating the revenuefrom the Clients. Perform openings and or closing procedures as necessary.Lead the therapists and aestheticiansEntrepreneurial Spirit: We encourage our employees to take ownership and think likeentrepreneurs. We will empower you to drive initiatives and make meaningful contributionsMonitoring the performance: & the whole team is functioning Smoothly starting frommanaging doctors , therapists, receptionists, and patient care executives .Drive Clinic excellence and patients' experiencea. Ensure all SOPs, guidelines are followedb. Drive customer experience and track treatment outcomes

Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.Previous experience in handling Centre Manager/Centre head or a related customer engagement role ispreferred.Excellent communication and interpersonal skills.Empathetic and patient-focused approach.Proficiency in using phone systems and customer relationship management (CRM) software.Strong problem-solving and persuasion skills.Ability to maintain patient confidentiality.Conversant in Hindi, English, Marathi