Center Manager

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations. 1. Sales: - Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials -Responsible for achieving target by driving conversion -Responsible for Upselling -Should maintain record of every interaction with new user -Should enter all details of customers, walks ins on internal tools 2. Operations: -Managing center experience and incremental enhancements -Timely Opening and Closing of the center -Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.) -Managing classes and workouts -Ensuring punctuality of trainers and classes -Handle issues with respect to attendance, equipment and space availability -Customer interactions and troubleshooting -Interact with walk-ins and prospective clients -Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere -Take feedback from members and partners about classes and document the same -Handle issues that may lead to consumer experience during or pre/post class -Center facility audits and inputs. Key responsibilities: 1. Promoting and selling memberships to potential new clients (walk-ins/trials) 2. Working on achieving the target by driving conversions 3. Working on upselling 4. Maintaining a record of every interaction with new users 5. Working on entering all the details of customers and walk-ins in internal tools 6. Managing the center experience and incremental enhancements 7. Handling the timely opening and closing of the center 8. Working on inventory management Additional information 1. Number of working days: 6 2. Week off: 1 (rotational) 3. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)