CEC - MIS Resource-Customer Experience Center-Contact Centre Inbound

Job Role :

• Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps
• Ensure Data’s are provided to the top management on time and make certain the accuracy of data
• Maintain Timely submission and circulation of Data to the stake holders of below mentioned data
• Ensure data are provided for compliance and Audits and RCSA and related compliances
• Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.
• Timely and accurate execution of adhoc requests
• Ensure and comply to all control and compliance guidelines on data sharing

Job Description:

• Graduate
• Minimum of 1 year of MIS experience.
• Good Communication Skill
• Good hand on Info graphics, MS Excel, VBA (Macro ), MS access
• Proficient in advance excel, h lookup, v lookup, power pivots
• Basic analytics skills
• Expertise on Power Point, Prezi and other slide making platforms.
• Comfortable with flexible shift and work timings

Same Posting Description for Internal and External Candidates