CCTV Service Engineer

Job Overview:

Service Engineer

Key Responsibilities:

Installation & Commissioning:

Install and configure CCTV, Fire Alarm, and Access Control systems as per industry standards and customer requirements.

Maintenance & Troubleshooting:

Conduct routine maintenance and diagnostic checks on installed systems. Identify and resolve faults to ensure optimal performance.

System Integration:

Integrate CCTV, Fire Alarm, and Access Control systems with security platforms such as alarm monitoring or building management systems.

Customer Support & Training:

Provide on-site support, answer customer queries, and train users on system operation and maintenance.

Documentation & Reporting:

Maintain accurate records of installations, service activities, and reports according to company protocols.

Compliance & Safety:

Ensure all work complies with local safety guidelines, industry standards, and company policies.

Troubleshooting & Emergency Response:

Respond to urgent service calls and provide on-call support for system failures, especially critical ones like fire alarm malfunctions.

Skills and Qualifications:

Education:

Any Degree or Diploma (Technical field preferred).

Experience:

1 to 3 years

Technical Skills:

Practical experience with IP CCTV, DVR/NVR, fire alarm panels, detectors, access control hardware/software, and related components.

Problem-Solving:

Strong ability to diagnose and resolve technical issues quickly.

Electrical Knowledge:

Basic understanding of electrical wiring, circuitry, and relevant safety standards.

Communication Skills:

Good written and verbal communication for customer handling, reporting, and team coordination.

Driver's License (Preferred):

A valid license is an advantage, as the job requires travel to client sites.