CCTV Operator

Job Summary:

We are looking for a detail-oriented and technically skilled individual to join our team as a CCTV and Access Control Helpdesk Support representative. In this role, you will be responsible for providing first￾line support for issues related to CCTV systems, access control systems, and associated security infrastructure.

Key Responsibilities:

• Act as the first point of contact for all CCTV and Access control support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues related to CCTV cameras, DVR/NVR/VMS systems, and Access control systems (e.g., badge readers, door controllers).
• Monitor system health and proactively identify and escalate critical issues.
• Provide basic remote configuration support for surveillance and access systems.
• Maintain and update documentation related to system configuration, procedures, and issue resolution.
• Liaise with vendors and service providers for hardware replacements, updates, or repairs.
• Assist in onboarding/offboarding users for access control permissions.
• Generate and provide access reports as needed by management or security teams.
• Coordinate scheduled maintenance and system upgrades with minimal disruption to operations.
• Ensure compliance with security policies and data protection standards.

Required Skills and Qualifications:

• Diploma/Degree in ITI, Electronics, or a related field.
• 1–3 years of experience in a help desk or technical support role (CCTV/access control experience preferred).
• Familiarity with common CCTV systems (e.g., Milestone, Genetec, Pelco Video management software) and access control platforms (e.g., Lenel, Honeywell, HID, ID Cube).
• Basic understanding of networking concepts (IP addresses, PoE, routers/switches).
• Strong problem-solving and communication skills.
• Ability to work under pressure and manage multiple support tickets efficiently.
• Customer service-oriented mindset.

Preferred Qualifications:

• Certification in security systems or networking (e.g., CompTIA Network+, Milestone Certified, Genetec, CCNA).
• Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
• Exposure to integrated building management or security systems.

Working Conditions:

• Office-based with occasional on-site troubleshooting.
• May require off-hours support in case of critical system failures.
• Exposure to sensitive or confidential information; discretion is essential.

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 15 months

Pay: ₹20,000.00 - ₹25,000.00 per month