CCAI developer

2 - 4 years

6 - 9 Lacs

Posted:9 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Design, develop and implement AI self-service applications with Google CCAI
  • Support and maintain voice and digital AI Self-Service solutions for large, multi-location contact centers
  • Ability to interface with Business partners as needed to drive towards implementation of AI solutions
What You Know:
  • A Minimum 2+ years of experience with Contact centers.
  • Should have 1 or 2 years Java development experience
  • Should have 1+ years of experience with Google Dialog Flow CX and Google Cloud CCAI
  • Experience in supporting multi-site contact center implementations
  • Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
  • Excellent communication skills, both written and verbal
  • Cisco CVP/WebexCCE experience is a plus
Education:
  • Bachelor s degree in Computer Science, Information Systems, Engineering, Computer Applications, or related field.
Benefits:
  • In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
  • Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on an as need basis. We support our team to excel in their field.
  • Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
  • Activities -From the Nisum Premier Leagues cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team building activities such as skits, dances performance in addition to festival celebrations.
  • Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.

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Nisum

Consulting / Information Technology

El Segundo

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